"Some birds aren't meant to be caged, their feathers are just too bright"- Morgan Freeman, Shawshank Redemption. This blog is from one such bird who couldn't be caged by organizations who mandate scripted software testing. Pradeep Soundararajan welcomes you to this blog and wishes you a good time here and even otherwise.

Sunday, October 03, 2010

The domain particle

The inspiration

The title is inspired from Angels & Demons where they talk about the "God particle". The topic is  inspired by so many testers asking or answering to, "How much important is domain knowledge?", "Can we test without domain knowledge?", "What happens if we test a product or technology without domain knowledge?" ... 

Every person who writes in public and in forums have been asked these questions about the importance of domain knowledge to test a product. Going through those forums, you'd know that there are answers like : Yes, domain knowledge is very important to test a product OR Oh yeah, you know without domain knowledge I couldn't have found the show stopper I found a few days back...and others saying, "I did manage to learn quickly, so it doesn't matter as long as you too can", "I think it depends on what you are testing"... 

Passing time by failing to respect others time

The question I have to most testers out there is. If we, who reply to all those questions of yours, say that it is very important that you should be an expert of the domain to test the product, are you really going to become one or even try to? 

You are aware that bug investigation skills are important, without we having to say that, what have you done about that? or would you go pick up the test framing skills?

I am convinced that there are many hundreds and thousands of testers who are a trap not just to themselves but to others wanting to help testers. Every testing related forum is infected with people asking questions who actually don't intend to do anything about it despite unintentionally (or maybe intentionally) wasting a lot of passionate testers time & energy. There are genuine people in there but in a rare occurrence. Most genuine people aren't asking questions but answering them and not all who answer questions are genuine. You may want to consider me among those who are answering questions but not genuine, if that pleases your ego.

I have respect for CDT mailing list and Software Testing Club. There are serious people, asking, answering and watching. I just hope there are a few more forums like that.

Why do we have labels?

Some testers are in a trap of calling themselves "Telecom testers", "BFSI testers", "Web App testers", "Mobile App Testers", and what not? The question I have is, should it matter? BTW, I call myself an exploratory tester because its an approach I follow to test any software & not a domain.

As how programming is a mindset and a good programmer wouldn't call themselves "Java only programmer", testing is a mindset too. Oh, there is a skillset along with the mindset.

Henrik Andersson of Sweden is going to do a Webinar on October 12 : Do we need labels? Are we all not testers? I read the abstract of the webinar and was excited. I envy Henrik a lot. He is the guy who is blessed to be in the happening places - be it PSL, AYE or CAST. Other than that he is the energetic test consultant & partner at a testing consulting firm based in Sweden. I think you all should register and listen to what Henrik has to say. 

Henrik made me ask these questions: Why am I calling myself an exploratory tester, rapid tester, and whatever fancy stuff I had been calling myself when I know all testing is to some degree exploratory? What is the need for me to do so?

I need a label to differentiate myself or to communicate to people what I specialize at. My label helps my potential clients to gain interest to check about my services based on their needs. My label acts as a filter. People know what questions to shoot me. So far I have received very few emails from people asking if I can help them record and play QTP scripts. Most emails are about seeking help on how to develop themselves, think & test. I love to talk to them because they teach me things I want to learn.

So, I see label as a filter but I am against the labels that filter my own opportunities to learn. For instance, if I call myself a "Multimedia Tester", I would have blocked my learning on many technologies and contexts that I have experienced. I am starting to use "Brainual tester" these days. I am also giving a lightning / lightening talk in GTAC this year about it. James calls it Sapient and I call it Brainual. We both worship the same God but we call them in different names. I prefer the word "Brainual" because it is quicker to replace the word "Manual" to those who see "Manual" as a hand activity of testers than brain. People are used to saying, "Lets automate those manual test cases" but I expect the reluctance to set it to say, "Lets automate the brainual work thats being done now".  Their own ego would hurt them. They don't want to be seen as a fool.


Being a consultant and added to that the twist and turns I have had in my testing life has got me to test software ranging from wireless, mobile applications, medical devices, multimedia, Retail, CRM, desktop applications, dating applications, billing solutions, video surveillance, stock market, auction systems, kiosks, cloud computing, testing tools, games and what not. I have never bothered what domain each of them belong to as long as I have 
  • An understanding of general principles of how software works (which I constantly refine)
  • A skill to quickly learn and convert the learning to tests & churn more learning out of it.
  • Ability to build models of learning to speed up my learning.
I try understanding how people who invented things might have thought. I fancy thinking that all these technologies have emerged out of observing something. Some of the key observations about human being and living things have led to many inventions and discoveries. Should I tell you that birds were an inspiration for Wright Brothers?

The human connection to technology

# 1 DHCP as to how it has evolved out of human behavior : When we go to the theater to watch a movie, we ask the personnel at the ticket counter to check if there are tickets available for a specific movie (sending request from a client to the server) of what we want to watch and our preferred time (details about client to see if server has anything for us). 

The ticket counter personnel in the theater gives us a ticket based on availability (assigning an IP address from the available pool) with the seat numbers to watch the movie.

In the ticket, there exists a seat number ( IP address ), duration of validity ( lease period ). If you prefer to watch the movie again and in the same seats ( Static IP ) you need to advance book or renew your tickets  
( ipconfig / renew )

# 2 Why do connectors have a male pin & a female pin? How did gender come in to technology without having observed humans and how they interact?

I have a huge list of things that computers/ technologies do which are based on how humans communicate or how humans could have. Think of SIP protocol or a client server host architecture and relate it to human communication. You'd probably enjoy as much as I do.


In Rapid Software Testing class of  Michael Bolton & James Bach, there is an interesting dice exercise. I didn't crack it the first time but on learning the meta pattern, I am likely to crack it for any pattern or will get closer to solving it.

I have my own version of the dice game but with a different learning objective - simplicity. Based on running the exercise on thousands of testers in India (and a few folks outside India), I am making a conjecture that I see people struggling to cope up with simplicity. 

The first set of thoughts that comes to a human mind is not necessarily simple and the next set of thoughts are usually more complex than the previous ones. So, I think humans keep building on the already existing complexity of their previous thought.

Unless you train your brain to think simple, you are unlikely to crack many things you can.

The reason I am telling this here is because those who set out to learn a new domain forget that there are simpler sub systems of the domain they already know either because they also exist in other domains they have tested or have used such products extensively. You may want to figure out the meta pattern of software & how they are supposed to work. 

Practice to be fit

Quoting Parimala, "What you know is not as important as what you can do with what you know". 

I run an exercise in my workshop in which I allow people to do freestyle exploratory testing. At the end I ask them the techniques they consciously used while testing. Although many of them know many techniques to test, at least the first 10 minutes of most testers freestyle exploratory testing is, "Clicking here and there to see if a bug dances out on the screen" If a few bugs do dance, "Wow, you see I did exploratory testing". I think of that as an inferior self standard setting to understanding exploratory testing.  

How do we use what we already know to achieve better results? PRACTICE!

The biggest shame for ISTQB / CSTE certification bodies doesn't come from those who oppose it but from those who are certified & don't show traces of having gained anything from it. I have consulted at least for a few organizations here in India who hire these certified testers. Not a single test case document that these certified testers have produced has anything related to what they might have learned from the certification. 

There is a scripted test design technique that is a best practice and the most widely used one although it doesn't have a name - copy paste a sentence of requirement document into expected results column and then write the test steps accordingly. This is the most successful trick ever invented in testing. 

As a side note: Do you play any outdoor sport? Have you taken a long break from it and then went back to it? You might have been good at it at some point but when you get back after a break, you no longer feel the same comfort you had. If I were to speak to Indian testers alone for a moment, how does it feel to hold a cricket bat and face a fast bowler after taking a break from cricket? 

Bits & Pieces

I admire ants. They have a way to deal with problems. They don't say, "Oh my God! That cake is about 1000 times bigger than my size. How can I eat it?". They break the huge cake into bits that they can process, carry it home and then come back for the next bit. Doing it bit by bit helps them to achieve the goal of moving the entire cake into their colony.

While testing a product whose domain / technology that I don't know, I try to remember the ants. I learn one bit, use that bit to frame tests. The tests I perform with the bit I learned, help me learn about more bits of the system and I choose to eat bit by bit or byte by byte if my mouth has got bigger.

I may know nothing about a system when I start but at the end I can learn so much about it that it would amaze me or my audience if I tell what I discovered going bit by bit. I demonstrated this in one of the workshops where I learnt the user base of the website, traced the kind of users, identified why those users might be coming to the site, what kind of problems such users might be facing, what kind of tests to be run, what could be the most important problems that is making the audience to not give more sales + found 14 issues + 10 questions to the developers - all in one hour. I had enough feedback to the development team that they got busy working on a few things that gave me the time I wanted to go learn what I wanted about the product.

Live oracles

What are the business analysts doing? Are your sales and marketing folks so busy that they don't have time for you? How much do you interact with them? Have you invited them for a paired testing? Have you talked to them about the importance of they being with you for an hour in a month while you are testing?

If that's one set of questions, here is another set: Why in the world do you want to know everything about a domain when you know its not possible for any human being to do that?

Fooled by foolishness

Some organizations who hire testers only because of their domain knowledge, are fooled in other ways such as, those testers probably know little about testing to be called as testers. Its opportunity cost. I have spent all my time trying to be a better tester, you ask me to troubleshoot a network router, I may end up testing it or learning about it by testing it. Ask a network admin to test a router, she may end up troubleshooting or reconfiguring it.

Some organizations who continue to think that domain knowledge is the most important skill for a tester to even apply or be interviewed by them are blind to the fact that most issues that their customers are reporting has probably got nothing to do with having testers with extreme domain knowledge in the team.

There are tons of testing problems these organizations are not paying attention to, while they see their problems are because they don't have enough testers with enough domain knowledge.

Everyone of us choose to be not fooled by something and that exposes us to be fooled by something else.

The domain particle

Do you have a domain particle that makes you think "domain knowledge" is the important thing for a tester to perform well? 

I don't want to take it out. I want it to be there so that I can help you mutate it. If you could help yourself mutate it, and make the domain "learning" instead of "BFSI", "Telecom", "Multimedia", "Whatever"... I think you would have cracked what you are likely to in 20 years from now. That's an opportunity to be wise without needing to age for that.

Did you say that?

Those who speak about exploratory testing are asked, "Are you saying there is no value for scripted testing?". Those who speak about using brains to test are asked, "Are you saying there is no value in automating tests?". Those who speak about Check Automation are asked, "Are you saying checks are not tests?" while the speaker/author didn't mean any of that. Those who speak against certification are asked, "Are you saying people shouldn't get certified at all?". Those who speak about wasteful documentation are asked, "Are you saying documenting is a bad idea?". Reading some of the above paragraphs, some of you might have had a question, "Are you saying all ISTQB/CSTE testers don't know test design?"

So, whatever anyone says, there is a group of testers aggressively waiting to ask such questions. They are not doing anything wrong. They are just being themselves. Some representatives of the group are likely to ask me, "Are you saying domain knowledge is not needed to test the product?" and I am going to punish them by asking them to re-read this big post.

BTW, I am looking to hire testers of Banking / Web Application domain testers. Please send me your resume as soon as possible. 

Also, if you are a tester from Hyderabad and want to meet Rahul Verma, Dhanshekar and yours truly on 27th evening, email me. We wont mutate your particles! We will be attending Google Test Automation Conference in Hyderabad. 

Post bio for my self reference: Took 5 days to write the first draft, changed the style and contents 3 times, 1 external review, 3 self review, 5 hours of editing and finally publishing it. Published from my cousin's place in Delhi. Laptop: IBM Thinkpad